Warranty & returns
Every New2U device is covered by our warranty and the EU right of withdrawal.
24-month warranty
Covers any hardware fault that isn’t caused by accidental damage or liquid. We repair or replace the device, free of charge.
60-day returns
Changed your mind? Send it back within 60 days for a full refund. Return shipping is on us.
Genuine-quality parts
Replacement parts are tested for compatibility and full function, and any replaced part is listed in your refurbishment report.
How to make a claim
- 1Submit a claim below, or email hi@new2u.bg with your order number and a short description of the problem.
- 2Send the device to us with Econt or Speedy (at your cost). We pay to send it back.
- 3Our technicians diagnose the device and repair or replace it, usually within 5 working days.
Not covered: accidental damage, liquid damage, and repairs made by third parties.
Make a warranty claim
Tell us what’s wrong. You send the device in with Econt or Speedy; repairs under warranty and the return shipping are on us.